Frequently asked questions

Everything you may wish to know.

If your question is not answered here, simply get in touch.

About us

Our service.

Who are L2KL?

L2KL Ltd is an independent personal shopping service, established in England in 2016. We discreetly source rare, iconic and sought-after luxury pieces for clients worldwide. We have no affiliation with any brand.

Is everything genuine and new?

Yes. Every item is brand new and bought directly from the brand’s own boutiques and official stores, exactly as if you were shopping in person. Pieces arrive with their original tags, packaging and brand security features.

Can you find rare or hard-to-get pieces?

Often, yes. Many designer pieces are made in small numbers, held for VIP clients or simply hard to obtain. Our long-standing relationships with boutique managers and brand contacts help us secure items that are not always widely offered.

Where can I see product details?

The designer’s official UK or European website is the most accurate source for descriptions. For availability and price, simply message us. Our Instagram shows the latest pieces.

Ordering

Prices and payment.

How do I enquire and order?

Send us the name, a photo or a screenshot of the item with any colour or size preferences. We confirm availability, options and price. See How to order for the full steps.

How is the price set?

You can see an approximate price on the designer’s UK or European website. We confirm the exact price on enquiry, in British pounds, euros or Malaysian ringgit. Prices can change with brand price adjustments and exchange rates. Delivery and insurance are additional.

Are there ever sales or better prices?

It depends on the brand, as many rarely reduce prices. Tell us what you are looking for and we will let you know if it becomes available at a more favourable price. We also share early notice of price increases and new collections so you can plan ahead.

How can I pay?

By bank transfer through Wise (preferred), international bank transfer to our UK business account, or credit or debit card through Stripe, where a small surcharge may apply. Payment details are shared privately when you are ready to order.

Can I pay in instalments?

Yes, subject to approval. Interest-free plans of five or ten monthly payments are available on selected items, by bank transfer only. Please see our terms for the details.

Can I reserve a high-demand piece?

Yes. A 20% deposit lets us act immediately and is fully refundable if the item proves unavailable.

After you order

Delivery and care.

Where do you deliver, and how long does it take?

Worldwide, by UPS, DHL, FedEx or GDEX: standard delivery in 7–14 days, premium in 2–3 days, or personal hand delivery for ultra-high-value items. Every parcel is tracked and signed for. Our clients are across Malaysia, Singapore, Indonesia, Brunei, Australia, Canada, Germany, the United States and the United Kingdom.

Should I insure my delivery?

We strongly recommend it. Standard courier liability is limited to around $50. You may use any insurer, and we are happy to help you arrange cover before dispatch.

Can I return an item?

Because items are bought to order, purchases are final. If an item has a serious manufacturing fault confirmed by the brand, please tell us within 48 hours of delivery, with a video of the unopened parcel being opened. Full details are in our terms.

How is my personal information handled?

Your details and order history are kept strictly confidential and used only to manage and deliver your order. See our privacy notice.

Still have a question?

Contact us
How to order