How to order
Personal, effortless, discreet.
No searching, no stress. Tell us what you have in mind and we take care of the rest, from sourcing to your door.
01
Tell us what you are looking for
Send a photo, screenshot, link or simply a description. Include any colour, size, style or matching preferences.
02
We confirm availability and price
We check with our boutique contacts, which may mean enquiries across several time zones. If you have not heard from us within 48 hours, please message again.
03
Secure your piece
Once you are happy, full payment reserves your item and we place the order. Payment details are shared privately when you are ready.
04
Delivered to you
Every order is inspected, documented, tracked and signed for, or hand-delivered for exceptional items.
The details
Payment, delivery and insurance.
Everything you need to know before you order. Our full terms and conditions are on their own page.
Payment methods
Prompt payment ensures scarce pieces are not missed. You can pay by:
- Bank transfer via Wise (preferred): fast, transparent tracking and no hidden fees. No daily limit for SGD, HKD, AED, EUR, GBP and others; MYR transfers are limited to 30,000 per day.
- International bank transfer to our UK business account. Usually fast during business hours; fees and limits depend on your bank.
- Credit or debit card via Stripe: instant, and a small surcharge may apply.
Please include your name or order number with your payment and send us the receipt so we can match it.
Reserving high-demand pieces
For sought-after items, a 20% deposit lets us act immediately. It is fully refundable if the item proves unavailable. The balance is due on confirmation, or by instalments if agreed.
Instalments
Subject to approval, we offer interest-free instalments on higher-value pieces: five payments of at least 20%, or ten payments of at least 10%, with a first payment made immediately and the rest monthly. Instalments are paid by bank transfer, not by card, and not every item qualifies. Please see our terms for full details.
Delivery
We ship by UPS, DHL, FedEx or GDEX, always tracked and signed for:
- Standard: 7–14 days
- Premium: 2–3 days
- Personal hand delivery for ultra-high-value items
Packaging never shows the value of its contents. Times can vary with customs and other factors.
Delivery insurance
Standard courier liability is limited to around $50, so we strongly recommend parcel insurance for every order. You may use any insurer; for example, Secursus charges about 1% of the item's value. We are happy to help you arrange it before dispatch.
